Troubleshooting

"Moneta is open in another tab"

A budget can be open in only one place at a time. Close the other tab or window, or choose Use Moneta here. If the other tab doesn't answer (a phone may have frozen it in the background), Open here anyway takes over; whatever the other tab hadn't saved is lost. An installed app and a browser tab count as two places.

"Moneta is still closing in another tab"

A tab or window you just closed or reloaded can hold on to your budgets for a moment longer. Moneta waits for it, and shows this when it takes too long. Close any other Moneta tab or window, then choose Try again. Nothing is lost.

"Storage isn't available"

Moneta needs the browser's private storage for the site. Private or incognito windows, and some older browsers, block it. Open Moneta in a normal window of an up-to-date browser.

"Storage is full"

The device has no space left for your budget. Free up space and reload. Your budget isn't touched.

My budget disappeared

The browser's data for the site was cleared: by you, by a cleanup tool, or by the browser itself to free up space (Safari also clears sites you haven't opened for a week, unless Moneta is installed). Restore your latest backup: Settings → Backup → Restore from a backup, or Restore from Google Drive. To keep it from happening again, install Moneta and turn on Data protection in Settings → Storage. See Your data and backups.

I forgot my backup password

Restore with the recovery key instead: on the unlock screen, choose Use the recovery key instead. Then, on a device where Moneta is set up, Change password for the backups to come. Without the password or the recovery key, an encrypted backup can't be opened by anyone.

Moving to a new phone or computer

On the old device, Back up now, and move the .moneta file to the new one (or let the automatic backup to Google Drive run).
On the new device, open Moneta. The setup offers Already have a backup?: restore the file, or restore from Google Drive.
Enter the backup's password or recovery key if it is encrypted.

Can I use Moneta on my phone and my computer?

Yes, but they don't sync: each device keeps its own copy of the budget, and changes on one never reach the other. Restoring a backup on the second device replaces its copy with the backup's, so whatever was entered only there is lost (it stays under Saved copies). Keep one device as the place you record things, and use the others to look, or move to a new one as described above.

Ready to Assign went negative when I added a credit card

A card's starting debt comes out of Ready to Assign: the money to pay it has to come from somewhere. If you can't cover it now, give the debt a category of its own and pay it off over time: see A credit card that already has debt.

I'm already paying a purchase in installments

Add it as a schedule from the installment you're on, with the amount of each one: the ones you already paid aren't entered. See Installments already under way.

A transaction doesn't change my budget

That is expected in two cases: the transaction is in a tracking account (investments, loans), or it is a transfer between two budget accounts, like paying the card or moving money to savings. See Transfers.

Can a budget have several currencies?

No: a budget has one currency, set in Budget details. For money in another currency, keep a second budget in Settings → Budget files.

A backup was made by a newer Moneta

A budget or a backup saved by a newer version needs that version to open. Reload Moneta, or use Check for updates in Settings → About, then try again.

Something looks wrong after an update

Before an update changes how a budget is stored, Moneta saves a copy of it. Restore one from Settings → Backup → Saved copies as a new budget and compare.

The guide doesn't open offline

Moneta works offline, but this guide doesn't: it isn't downloaded with the app, so installing and updating stay light. Open it again when you are online. Your budget is not affected.

Reporting a problem

Moneta is open source. Report bugs on GitHub, with a test budget: issues are public, so never attach a backup of your real budget or screenshots of your real balances.